When They Don’t Follow the Scenario

Posted on May 28th, 2007 in Secret Shopper How-To by Cathy Stucker

If you're new here, you may want to subscribe to my RSS feed or email updates. ----> Thanks for visiting!

Every company has standards about how customers are to be served. The standards may relate to time (e.g., how long before a customer is acknowledged or how long it takes to complete a transaction), language (e.g., the exact greeting or thank you to be used), selling skills (e.g., questions employees are to ask or the use of suggestive selling techniques) or any other areas important to the success of the business.

These standards are usually communicated to employees before they even begin working with customers, and are reinforced with ongoing training. But what should you do as a mystery shopper if it appears that this particular employee didn’t get the memo? …continue reading When They Don’t Follow the Scenario

Mystery Shoppers: Want to Annoy Mystery Shopping Companies? Here’s How

Posted on May 3rd, 2007 in Secret Shopper How-To by Cathy Stucker

Being a valued mystery shopper means that you will get more and better assignments. Doing things that make life more difficult for schedulers, editors and others will mean that you get fewer and fewer assignments.

I talked with dozens of schedulers, editors, and mystery shopping company owners and managers. These were their most commonly mentioned pet peeves. Avoid these behaviors if you want to be a valued and successful shopper. …continue reading Mystery Shoppers: Want to Annoy Mystery Shopping Companies? Here’s How