The most time-consuming part of most mystery shops is writing the reports. Saving time on report writing (while still doing a great job, of course) means that you make more money in less time. Here are seven things you can do to write great mystery shop reports in less time.Venti Rage
As mystery shoppers, we know that employees are expected to say certain things and ask certain questions when they interact with customers. For example, they may ask questions to lead to suggestive selling, such as, “Would you like to make that a combo?” or questions about preferences, such as the kind of bread you want in your sandwich.
One New York professor decided that a Starbucks employee asking if she wanted butter or cream cheese on her bagel was an outrage. According to a report in the New York Post, Lynne Rosenthal ordered a toasted multigrain bagel — and became enraged when the barista followed up by asking, “Do you want butter or cheese?” …continue reading Venti Rage
Many mystery shoppers spend a lot of time in the car, traveling from one client location to another. That can be lost time or, with a little planning, you can put it to good use. Here are some ideas on how you can use your travel time.