A Mystery Shopper Would Not Do This
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Many employees believe they can always spot the mystery shopper. Often the things they think give away the shopper are things that a shopper would never (or at least should never) do.
As shoppers, we are sometimes concerned that be required to ask what we believe are “stupid” questions will give us away. My answer to that is that real customers do dumber things than anything we do. Want proof? Check out this site: http://notalwaysright.com/.
At The Customer is Not Always Right, people who work in sales, tech support, food service and other customer service positions share horror stories of stupid and difficult customers. Anyone who has ever held a job dealing with the public will experience flashes of recognition. As secret shoppers, we have probably observed some of these types of interactions. However, if you see yourself as the customer in any of these stories . . . uh, there may be a problem.
