Market Force Acquires Tell Us About Us

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Boulder, Colorado-based Market Force Information has acquired Winnipeg-based Tell Us About Us (TUAU), Canada’s largest customer intelligence solution provider. This is Market Force’s fourth acquisition since 2005. Market Force claims to be the largest mystery shopping company in the world and one of the largest price audit and analytics firms in North America. TUAU is also a leading customer intelligence company that provides a range of customer feedback solutions. Both companies provide services to many national and international brands.

A New Era of Mystery Shopping

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Guest post by Jeff Hall, CEO, Second To None The recession that began in 2007 has affected the mystery shopping industry. Not long ago, traditional shopping assignments were abundant, requirements were straight forward and payments were generous. What a difference a few years make. Many retail and restaurant operators have experienced measurable declines in revenue, as a rising unemployment rate and general economic anxiety have forced consumers to tightly manage spending habits. As brands have struggled with losses, many have {Read More}

What is Ahead for Mystery Shoppers in 2009?

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We are hearing lots of doom and gloom about the economy, but what can we really expect in the coming year? Things will get better–they always do–but it will not happen overnight. As mystery shoppers there are two major things that will affect us. First, some clients will go out of business and others will cut back on their mystery shopping programs. Second, more people will be looking for ways to make extra money and will turn to mystery shopping. {Read More}

Mystery Shop Link Settles with the FTC

MysteryShopLink.com will pay $850,000 to settle charges of deceptive advertising and contempt brought by the U.S. Federal Trade Commission, according to a press release In March, 2007, the Federal Trade Commission shut down MysteryShopLink.com and charged them with deceptive advertising. Mystery Shop Link advertised on television and radio, online and in newspapers, claiming that they had many mystery shopping jobs available and that, in exchange for a $99 fee, consumers would be given enough jobs to make a part-time or {Read More}

Will Mystery Shopping Become Obsolete?

Have you ever gotten one of those notices on your receipt to call a toll-free number and answer a few questions about your experience at a store or restaurant? Often the business “bribes” customers to participate by providing a coupon good for a discount on their next visit, or by entering them in a drawing for cash and other prizes. Integrated Voice Response (IVR) is used by a lot of businesses, often as an add-on to their mystery shopping and {Read More}

Mystery Shopping On “Good Morning America”

“Good Morning America” recently did a story on mystery shopping. They followed shopper Tammy Turner as she shopped, and interviewed Turner and Game Film Consultants president, Renee deSantis. ABC presented a positive and realistic view of mystery shopping. They showed what shoppers really do (although they focused on the shop, not doing the report later) and said that shoppers can make $100 or so a week. Of course, it is possible to make much more than $100 a week, but {Read More}

Market Force Information Acquires Certified Marketing Services

Market Force Information, Inc. announced that they have acquired Certified Marketing Services, Inc. (“CMS”), a full-service, national marketing and merchandising services organization. According to the press release from Market Force, this acquisition makes Market Force Information the only company in the industry to offer a truly full-service, integrated suite of mystery shopping, direct customer feedback, on-site merchandising and analytics services from a single provider. So what does this mean to mystery shoppers?

MSPA Gold Certification Instructors

The Mystery Shopping Providers Association (MSPA) began the Gold and Silver Certification programs in 2002. From November, 2002 until late in 2006, I presented all of the Gold Certification Workshops. But in 2006, we found three really amazing new instructors who are taking certification across the country along with me.In 2007, the four of us are presenting a total of 30 workshops, from Miami to Spokane. Meet (from left to right) Karmi Anna Mattson, Chelsea Bening and Gail Witt. The {Read More}

MSPA Hosts Live Chats For Certified Shoppers

The Mystery Shopping Providers Association (MSPA) has announced two live chat events for Gold and Silver Certified Shoppers in the next few weeks.

Speedmark Acquired by Market Force Information

Speedmark Information Services, a leading mystery shopping company, has been acquired by Boulder, Colorado-based Market Force Information. Market Force previously acquired Shop’n Chek, another large player in the mystery shopping industry, in February, 2006.