Forgot a Name – What Can I Do?
Question from a mystery shopper:
I just completed a secret shop, but I have forgotten the name of the employee who assisted me. The report requires the name. What can I do?
Whenever there is a problem in completing a report, one option is to contact your scheduler and ask what you should do. For example, they may be able to accept a description of the employee instead of the name.
You may be able to salvage this situation on your own, though. If you did get the name, but just can not remember it, make an attempt to recall how you got the name. Was the employee wearing a name tag? Did she introduce herself? Did you overhear another employee call her by name? The more you can recall about how you got the name, the more likely you are to remember the name.
Still don’t have it? …continue reading Forgot a Name – What Can I Do?


On a mystery shopper job, there are dozens of details and vital bits of information that need to be collected in order to complete an accurate report. On some shops, it may be possible to make notes or use a digital recorder to capture the shop. However, no matter what, a good memory is an important asset to a mystery shopper. 