MSPA Gold Workshop Returns to Texas


On Saturday, September 10, 2011, the Mystery Shopping Providers Association (MSPA) is bringing their Mystery Shopper Gold Certification Workshop to Dallas, Texas. I will again be presenting the Gold Certification Workshop. The workshop includes participation in exercises designed to help shoppers practice their observation and reporting skills. In addition, participants have the opportunity to network with other shoppers and representatives from mystery shopping companies. Following attendance at the workshops, participants must pass an online examination before being awarded Gold Certification. {Read More}

Why You Should Be MSPA Certified


Have you been thinking about getting a mystery shopper certification from the Mystery Shopping Providers Association (MSPA)? The Silver and Gold certifications make you a better educated secret shopper, and can help you to qualify for more and better mystery shopper jobs. Being certified also demonstrates that you are a pro. Companies want to work with shoppers who understand the mystery shopping industry and are professional, so it is no surprise that many companies prefer to give assignments to MSPA {Read More}

Gold Certification Workshops – What Should You Expect?


Do you wonder what it is like to attend an MSPA Gold Certification Workshop? More than 100 workshops have taken place across the U.S. and Canada since November, 2002, when the program began and, although live workshops were suspended for a time, they are back. You can view a schedule of upcoming workshops at As mystery shoppers, we are used to working alone. The certification workshops are an opportunity to meet other secret shoppers and network with them. Mystery {Read More}

MSPA Live Shopper Certification Workshops Resume

The Mystery Shopping Providers Association will once again hold live, in-person workshops for mystery shoppers who wish to become Gold Certified. The first workshop will be in Irvine, California on Saturday, March 12, 2011. Representatives of some MSPA-member companies will be in attendance, and I will once again be presenting. Additional workshops are planned for other U.S. cities later in 2011. Gold certified shoppers represent a relatively small percentage of all mystery shoppers, and the gold certification is widely recognized {Read More}

MSPA Mystery Shopper Certification in Burbank

MSPA Workbook Artwork.psd

The MSPA is holding a mystery shopper certification workshop in Burbank, California, on Saturday, June 5, 2010. Shoppers will receive training for the Gold certification offered by the MSPA at the workshop. The certification test may be completed at the shopper’s convenience after attending the workshop. The mystery shopper certification workshop will be hosted by representatives from several mystery shopping companies, including Northwest Loss Prevention, Dynamic Advantage, Coast to Coast Scheduling Services and DSG Associates. These representatives will be on {Read More}

Professional Shopper “Best Practices”


This is part one of a series of posts on mystery shopping best practices. Mystery shoppers represent the mystery shopping industry, and the quality and professionalism of our work helps to shape the reputation of the industry. By maintaining the highest standards, we elevate the professionalism and public perception of mystery shopping. Secret shoppers who complete the MSPA mystery shopper certification program agree to uphold a code of professional standards and ethics. These standards and ethics might be considered “best {Read More}

How Much Do I Have to Know to Get MSPA Shopper Certification?

Question from a shopper: I am a new secret shopper. I would like to get Silver Certified, but because I have just started mystery shopping I am concerned that I do not yet know enough to pass the test. How long should I wait (or how many mystery  shops should I do) before I complete the Silver Certification? I get this question a lot, and the answer is simple.

MSPA Gold Workshop Coming to Miami

The Mystery Shopping Providers Association will hold a Gold Certification workshop for mystery shoppers in Miami, Florida on Saturday, September 27, 2008. I will once again present the workshop, and I look forward to meeting many of you there. This is a great opportunity to get that Gold Certification you have been thinking about, and to meet other shoppers as well as industry leaders. Inside Scoop: The MSPA Board will be meeting in Miami on that day, and rumor has {Read More}

Mystery Shopper Certification Scams

I have been involved with the mystery shopper certification program offered by the Mystery Shopping Providers Association (MSPA) since its inception, and I recommend MSPA certification to secret shoppers who are serious about their mystery shopping careers. Although it is not necessary to be certified in order to be a mystery shopper, certification can make a shopper stand out in a competitive field and it can definitely repay the time and money invested. In addition to MSPA certification, other certifications {Read More}

MSPA 2008 Shopper Conference in Pittsburgh

Early registration discount available through June 18, 2008. The Mystery Shopping Providers Association will host the 5th Annual Educational Conference for Mystery Shoppers, July 18 – 20, 2008, in Pittsburgh, PA. There will also be a Gold Certification Workshop on Friday, July 18, 2008, before the conference begins. If you have been to any of the past years’ conferences, you know why you should be there. There are many top shoppers who have attended all four of the previous conferences. {Read More}