The Mystery Shopper’s Manual

The Mystery Shopping Providers Association (MSPA) began the Gold and Silver Certification programs in 2002. From November, 2002 until late in 2006, I presented all of the Gold Certification Workshops. But in 2006, we found three really amazing new instructors who are taking certification across the country along with me.In 2007, the four of us are presenting a total of 30 workshops, from Miami to Spokane. Meet (from left to right) Karmi Anna Mattson, Chelsea Benning and Gail Witt. The selection of these three talented presenters was a long and difficult process, but in Karmi, Chelsea and Gail, we found exactly the presentation skills, mystery shopping experience and, well, that WOW! factor we were looking for. …continue reading MSPA Gold Certification Instructors

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The MSPA’s certification program has now passed 50,000 certifications! MSPA has issued a press release announcing this milestone. There are a few other interesting facts about mystery shopping contained in it, too: …continue reading MSPA Certifies 50,000 Mystery Shoppers

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The Mystery Shopping Providers Association has posted the schedule for Gold Certification Workshops through June of 2006. I will again present the workshops for MSPA this year.

Have you ever been in a room full of mystery shoppers? The workshops not only offer a chance to brush up your skills, but also an opportunity to network with other shoppers. It is a fast-paced, fun day. You will learn some things to make you a better mystery shopper, and you will make new friends. …continue reading MSPA 2006 Certification Schedule

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Because I present the Gold Certification workshops on behalf of the Mystery Shopping Providers Association, I get a lot of questions about the value of certification. Should you get Gold or Silver Certified? …continue reading Should You Get MSPA Certified?

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