The Mystery Shopper's Manual

Many mystery shopping assignments require that you submit a receipt. The receipt verifies that you were at the location and when you were there, as well as how much you spent.

The mystery shopping company will state in the shop guidelines how they prefer to have receipts submitted to them. These days, most prefer to receive them electronically. They may ask that you upload an image of the receipt when you complete your report, or that you send the image as an email attachment.

Of course, you should always follow any guidelines you are given by the mystery shopping company. If they say to use certain settings when you scan a receipt, or to keep the file size below a specified limit, do so. Also follow their guidelines regarding how they prefer to receive receipts and other documentation. Here are some general guidelines and tips for submitting receipts. …continue reading Submitting Secret Shop Receipts

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Whenever you send email to a mystery shopping company, you should include identifying information that makes it clear who and where you are, as well as why you are writing. If you are contacting a scheduler with a question about a mystery shop assignment, you should also include the assignment number (if any), client name, location and due date.

You might be surprised how many emails mystery shopping companies receive from shoppers whom they can not identify. Or the scheduler may have to spend valuable time looking up the shopper to figure out who they are and what assignment they are emailing about.

An easy way to include your information is with a “signature” or “signature file.” …continue reading Using Email Signature Files

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Many shoppers have an email address they use only for secret shopping. Having an address for shopping is a good idea, because
it can make it easier to manage the volume of email mystery shoppers receive. If you want to stay on top of your mystery shopping email, you can check that account on your mobile device while you are out-and-about. And if you want to take a break from mystery shopping, you can simply ignore that email account for a while.

Here are some tips for choosing and using your mystery shopping email address. …continue reading Mystery Shopper Email Address Ideas

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The first thing someone may do to learn more about you is do an online search for your name. What do mystery shopping companies and others find when they search for you online? The answer could affect your ability to get hired as an editor or scheduler, or even for some mystery shopping assignments. Here is how to find out what your online reputation is, and make sure it shines. …continue reading Managing Your Online Reputation

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