Mystery shopping is a legitimate way to make money; however, if you received a large check and were told to wire money somewhere, don't do anything until you read about mystery shopping scams.

Word Lists for Mystery Shop Reports

Posted on February 15th, 2011 in Writing Mystery Shopper Reports by Cathy Stucker

I get a lot of requests for lists of words secret shoppers can use in their reports. The requests usually go something like this:

It is hard to make my reports unique. There are only so many ways I know to say what happened during a mystery shop. Do you have a list of words I can use to make my reports more interesting?

There is a very simple way to make your reports interesting and unique and it doesn’t involve using a list of adjectives.

Every mystery shopper has fallen into the trap of saying things such as:

  • Anne made me feel welcome.
  • Jeff was polite and helpful.
  • The hostess was warm and friendly.
  • Our server was knowledgeable.

…continue reading Word Lists for Mystery Shop Reports

Writing Great Mystery Shop Reports

Posted on October 15th, 2010 in Writing Mystery Shopper Reports by Cathy Stucker

Do you struggle when writing your mystery shop reports? Does it take much longer than you think it should to complete a report? Do you often get questions about your reports from editors, or even have your reports rejected?

I have just released a new DVD that can help. It is 71 minutes of great ideas and tips to help you write better reports in less time. When you write better reports, you can qualify for more and better mystery shopper jobs. And when you write faster, you get more done in less time so your hourly rate goes up.

Discover how to answer the tough questions, what clients and companies want to see (and what they don’t want) in comments and narratives, how to find the right words and much more including:

  • Three things you should NEVER do in your reports.
  • The best way to add more details to your reports.
  • How five minutes now can save you lots of time later.
  • The four words that will make your reports better, every time.

Plus, get answers to your questions about mystery shopper reports. I have personally trained more than 10,000 mystery shoppers, and I can help you become a mystery shopper or become a better mystery shopper.

This DVD is a recording of a live webinar I presented to subscribers to my Mystery Shopping Tips newsletter. The DVD will play in your computer or DVD player. (You can get invited to future webinars when you sign up for my free mystery shopper email course. Fill in your name in email address in the box on the left side of this page.)

Order your copy of Writing Great Mystery Shop Reports for just $29 now!

We accept PayPal, as well as MasterCard, Visa and Discover through our secure shopping cart.

Mystery Shopper Reports and the Perfect 10

Posted on October 14th, 2010 in Writing Mystery Shopper Reports by Cathy Stucker

When mystery shoppers submit reports to mystery shopping companies, they are reviewed by editors. The editors not only make sure the reports are perfect before releasing them to the clients, they may also score the mystery shopper.

Most companies that rate or grade secret shoppers use a scale of 1 to 10, where 10 is outstanding and 1 is for shoppers who ought to start thinking about a new profession.

If you want to be a top-rated shopper, there are a few simple steps that can get you there. Here is how you can be a perfect 10. …continue reading Mystery Shopper Reports and the Perfect 10

Words That Should Never Be in Your Mystery Shop Reports

Posted on September 3rd, 2010 in Writing Mystery Shopper Reports by Cathy Stucker

When writing mystery shop reports, there are some words and phrases that are like kryptonite to editors. Although each situation is unique, and there may be times when it is appropriate to use one or more of these words and phrases, you should generally avoid them.

Always and Never. These are extreme words that are probably not true. They may cause clients to question the report if they are used in a negative way (e.g., “Sally never smiled.”)

Appeared and Seemed. “The floor appeared to be clean.” Well? Was it clean or wasn’t it?

Better Than and Worse Than. You should avoid comparisons in mystery shop reports, such as, “The food is better at Joe’s Diner.” This also goes for other comparisons, such as, “The service was slower than usual.”
…continue reading Words That Should Never Be in Your Mystery Shop Reports

Seven Ways to Write Mystery Shop Reports Faster

Posted on August 26th, 2010 in Writing Mystery Shopper Reports by Cathy Stucker

The most time-consuming part of most mystery shops is writing the reports. Saving time on report writing (while still doing a great job, of course) means that you make more money in less time. Here are seven things you can do to write great mystery shop reports in less time.

Assemble everything you will need to do the report before you sit down at the computer. Get receipts, notes, business cards, guidelines, etc. together in one place so you do not have to keep running off to get something else you need.

Eliminate any distractions. Turn off the television, don’t answer the phone, and tell the kids not to disturb you unless there is blood.
…continue reading Seven Ways to Write Mystery Shop Reports Faster

Make Your Mystery Shop Reports Unique

Posted on June 29th, 2010 in Writing Mystery Shopper Reports by Cathy Stucker

Do you like to get form letters? You know, those letters where they try to sound personal, but you can tell the same letter went to thousands of other people?

Most people hate form letters; however, many mystery shoppers like to submit “form reports.” By that I mean reports that all read alike, and appear that they could be submitted for just about any shop assignment by changing a few details.

Each mystery shop experience is unique, and your reports should reflect that uniqueness. When a client receives a batch of mystery shop reports that are nearly identical, they may start to wonder if there is truly any value in mystery shopping. And companies that receive cookie-cutter reports from a shopper may wonder if the shopper really did the assignment, or if they are simply recycling old reports.

Here are some tips to make your reports accurately reflect what happened during your shop visit while adding variety and interest to your reports—and also making it less likely that your reports will be questioned by the mystery shopping company or the client. …continue reading Make Your Mystery Shop Reports Unique

Why Was Your Report Rejected?

This is a guest post from C. McDaniel of Spot Check Services Ltd.

You’ve just completed and submitted your shop… now you get a notice saying your report has been REJECTED… WHY did it happen to YOU?

Everyone runs the risk of making a mistake at some point during their shop, whether you’re a newbie, or the most seasoned mystery shopper. Depending on the nature of your error, it can be nothing more than an email informing you of your error. But in those cases where the error was crucial, it can result in your shop and report being rejected by either the client or the mystery shopping company. The word REJECTION isn’t pleasant in any case, and the fallout can be detrimental to you as a person, as well as a mystery shopper. …continue reading Why Was Your Report Rejected?

When to Use ‘A’ and When to Use ‘An’

Incorrect usage of ‘a’ and ‘an’ is one of the things that will mark you as a poor writer. Although some uses are obvious to most native English speakers, there are (as with so many other grammar rules) exceptions to the usual rules.

Most people know to use ‘a’ before a word beginning with a consonant and ‘an’ before a word beginning with a vowel:

The sandwich was served with a salad and an apple.

Simple, right? Most of the time. But here are some exceptions. …continue reading When to Use ‘A’ and When to Use ‘An’

Mystery Shopper Report Deadlines

Posted on December 22nd, 2009 in Writing Mystery Shopper Reports by Cathy Stucker

mystery-shopper-report-deadlinesI got started in mystery shopping back in the “old days,” before the Internet. When reports were mailed, there was not a big rush to get the report submitted within hours of completing the shop visit. Of course, smart mystery shoppers did their reports soon after the shop so that all of the details were still fresh in their minds; however, that didn’t have to mean staying up all night to get the final report completed within six hours of leaving the client location.

These days, report deadlines are very short. Many reports must be submitted within 24 hours of completing the shop, but others may have to be done within six hours, or within twelve hours, by midnight, 10:00 a.m. or noon the following day.

The deadlines have gotten shorter for us because mystery shopper reports have more value when they are fresh, so clients want the reports as soon as they can get them. They may expect to have a report 24 or 48 hours after the shop visit. Remember that the report has to be reviewed by an editor before it can be released, so that means we have to submit the report within several hours after the visit to meet the client deadline. And if the editor has questions about your report, you need to be available to answer them quickly, so the report can be finalized and released.

What can you do to make sure you produce quality reports by the deadline? Here are some tips. …continue reading Mystery Shopper Report Deadlines

What Do Secret Shopping Editors Do?

editor-pencilsWhen you submit a mystery shopper report, it will be reviewed by an editor. The editor will review the report for proper spelling, grammar and punctuation, but there is much more to an editor’s job than proofreading reports.

Here are some of the issues an editor has to consider when examining a secret shopping report.

Did the secret shopper complete the shop during the required time frame? Mystery shopper jobs may have to be completed on a specific day, or during a range of dates. For example, the shop guidelines may say that the shop is to be completed between the 1st and the 8th, and it must not be done on a Saturday. There may be a time of day specified (e.g., before 4:00 p.m.) or the guidelines may say that the shop may be done any time the business is open, except the 30 minutes after they open and one hour prior to closing time.
…continue reading What Do Secret Shopping Editors Do?