The Mystery Shopper’s Manual

The Chicago Transit Authority (CTA) is asking transit riders to be their eyes and ears as part of a mystery shopping program. Although CTA employees have been conducting these undercover evaluations since last summer, the public is now being invited to participate.

Riders must register, and they are given a card with information about what they are to look for during their ride. Afterward, they complete a survey online or via mail.

For more information about CTA’s mystery shopping program, see the CTA web site.

The first 1000 participants to turn in completed surveys will receive a CTA transit card with one prepaid fare (a $2 value). And we thought we were paid badly.

Photo of a Chicago subway train by Seth Anderson. Used under a Creative Commons license.