Get Mystery Shopping Jobs through Mystery Shopper Scheduling Companies
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One way to get more mystery shopper jobs is to work with independent scheduling companies. These services often make assignments for many mystery shopping providers, and can be a great source of shopping opportunities. Here are some common questions about mystery shopping scheduling companies.
What is a scheduling company, and how is it different from a mystery shopping company?
Scheduling companies, as the name implies, perform scheduling services for mystery shopping companies. That means that they assign shoppers on behalf of mystery shopping companies.
Why would a mystery shopping company use a scheduling service?
There are several reasons a company may choose to outsource scheduling. They may not have a staff of schedulers, the scheduling company may have a more extensive shopper data base, or their regular schedulers may not be able to handle a large special project.
A mystery shopping company may outsource all of their scheduling, or may use an outside scheduling service only for certain client accounts or certain geographic regions.
When a scheduling company assigns me, am I working for them or for the mystery shopping company?
Usually, you are actually working for the mystery shopping company. However, the scheduling company is responsible for assigning the shop and making sure it is completed so most or all of your interaction will be with the scheduler. (In some cases they may also edit the report, but that is not typical.)
You will probably enter the report on the mystery shopping company’s web site, and payment will almost always come from the mystery shopping company, not the scheduling company.
Should I apply directly to scheduling companies?
YES! Scheduling companies may recruit and schedule for many different mystery shopping companies, so being in their shopper data bases will make you eligible for many assignments. On more than one occasion, my first assignment for a company was obtained through a scheduling service, although I later did many jobs that were scheduled directly by the mystery shopping provider. Two of my favorite scheduling companies are:
Kern Scheduling Services/KSS International
http://www.kernscheduling.com/
Coast to Coast Scheduling Services
http://www.ctcss.com/
Cathy Stucker is the author of The Mystery Shopper’s Manual.
4 Responses to 'Get Mystery Shopping Jobs through Mystery Shopper Scheduling Companies'
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on August 8th, 2007 at 3:12 am
Another good scheduling company that I was refered to by Service Sluth is Job Slinger. Here is the web address; http://www.jobslinger.com/js/exec
on August 8th, 2007 at 11:58 am
Jobslinger is a good resource, but not a scheduling service. They are a job board.
Look for more information about Jobslinger on this site soon.
on February 24th, 2008 at 1:08 pm
How do I find Hotel evaluations…I live in the Los Angeles, Ca area. I have registered with Coyle, and never heard back. Freeman Group has no jobs here….help!
on February 24th, 2008 at 1:32 pm
Freeman and Coyle both specialize in the hospitality industry and do a lot of hotel shops. There are many other companies that do hotel shops, but also do many other kinds of shops. Often, the hotel shops go to the mystery shoppers who have already proven themselves on other types of shops.
Register with as many companies as you can, including the scheduling companies listed in this post. They may also have hotel mystery shops for their clients. Of course, you should never pay a fee to register with any mystery shopping company.
Remember that secret shopping companies want to be found by clients, so think like a client. If you were a hotel chain looking for mystery shopping services, what would you do?