Comments on: How Waiters See Customers http://www.mysteryshoppersmanual.com/how-waiters-see-customers Tips for being a successful professional shopper Wed, 08 Feb 2012 00:50:21 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Cathy Stucker http://www.mysteryshoppersmanual.com/how-waiters-see-customers/comment-page-1#comment-2418 Cathy Stucker Thu, 24 Feb 2011 13:49:23 +0000 http://www.mysteryshoppersmanual.com/how-waiters-see-customers#comment-2418 I would disagree that either the book or this post says that customers should shut up and accept poor service or quality. Keep in mind, though, that "Waiter Rant" was written by a waiter from his perspective, so it shows what life is like on the other side of the table. As mystery shoppers, it helps us to understand how restaurants work so we can do our jobs better. After all, when we are mystery shopping we are not there simply to enjoy a meal. We are working. Knowing that asking for a different table can disrupt the timing of our service, or that ordering off-menu or asking for extensive changes can affect the quality of our food gives us insight that can make us better mystery shoppers. I would disagree that either the book or this post says that customers should shut up and accept poor service or quality. Keep in mind, though, that “Waiter Rant” was written by a waiter from his perspective, so it shows what life is like on the other side of the table.

As mystery shoppers, it helps us to understand how restaurants work so we can do our jobs better. After all, when we are mystery shopping we are not there simply to enjoy a meal. We are working. Knowing that asking for a different table can disrupt the timing of our service, or that ordering off-menu or asking for extensive changes can affect the quality of our food gives us insight that can make us better mystery shoppers.

]]> By: Ed http://www.mysteryshoppersmanual.com/how-waiters-see-customers/comment-page-1#comment-2417 Ed Thu, 24 Feb 2011 06:23:19 +0000 http://www.mysteryshoppersmanual.com/how-waiters-see-customers#comment-2417 I realize that there are nightmare customers, and that's a different story, since they probably can't be reformed because of their incredible solipsism and sense of entitlement. But what I read in this piece is that good customers smile through their pain, they shut up, they don't complain, and they're happy to eat whatever they're given. (Food poisoning and mismatches between what they ordered and what they get are their own damn fault, as are all other problems.) Their job is to be quiet and pay the prevailing tip, which, incidentally, has done nothing but increase over the years. At one time it was 10%, then it was 15% for a long time, and now supposedly it's something like 18% or 20%. You know, between the 7-10% sales tax and the 20% tips, I can't afford to eat out any more, so it's all moot, anyway. I realize that there are nightmare customers, and that’s a different story, since they probably can’t be reformed because of their incredible solipsism and sense of entitlement.

But what I read in this piece is that good customers smile through their pain, they shut up, they don’t complain, and they’re happy to eat whatever they’re given. (Food poisoning and mismatches between what they ordered and what they get are their own damn fault, as are all other problems.) Their job is to be quiet and pay the prevailing tip, which, incidentally, has done nothing but increase over the years. At one time it was 10%, then it was 15% for a long time, and now supposedly it’s something like 18% or 20%. You know, between the 7-10% sales tax and the 20% tips, I can’t afford to eat out any more, so it’s all moot, anyway.

]]> By: Mystery Shopper’s admiration for the blog “Waiter’s Rant” « So You Want To Be A Waiter http://www.mysteryshoppersmanual.com/how-waiters-see-customers/comment-page-1#comment-886 Mystery Shopper’s admiration for the blog “Waiter’s Rant” « So You Want To Be A Waiter Tue, 20 Oct 2009 13:55:07 +0000 http://www.mysteryshoppersmanual.com/how-waiters-see-customers#comment-886 [...] http://www.mysteryshoppersmanual.com/how-waiters-see-customers [...] [...] http://www.mysteryshoppersmanual.com/how-waiters-see-customers [...]

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