The Mystery Shopper’s Manual

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The Mystery Shopping Providers Association (MSPA) has announced two live chat events for Gold and Silver Certified Shoppers in the next few weeks.

The first session will be hosted by Kim Dambach, a scheduler with Customer Perspectives.

Topic: Why I Can’t Reveal the Client’s Name–The Ethics of Mystery Shopping

In this session, Kim Dambach, a scheduler with Customer Perspectives, will answer your questions about ethical issues facing shoppers…and why violations of ethical standards are non-negotiable reasons for termination of Independent Contractor relationships.

Date: Wednesday, August 1, 2007

Time: 8:30 pm ET (7:30 pm CT, 6:30 pm MT, 5:30 pm PT)

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The second session will be hosted by Ron Welty, President of Intellishop and a Director of MSPA North America.

Topic: A Look Ahead: The Mystery Shopping Marketplace

MSPA Director Ron Welty, President of IntelliShop, will lead a chat discussion of where the mystery shopping industry appears to be heading in the months and years ahead. Topics will include what MSPA is doing to help shoppers; existing and emerging opportunities for shoppers; pressures on shopper compensation; and competition in the industry. This will be a free-wheeling conversation that will help enlighten shoppers about where the industry is going and how they can position themselves to take the fullest advantage of opportunities.

Date: Tuesday, September 11, 2007

Time: 8:30 pm ET (7:30 pm CT, 6:30 pm MT, 5:30 pm PT)

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Both sessions are open to MSPA Certified Shoppers. If you are not yet certified, you can learn more about Gold and Silver Certification at http://www.MysteryShop.org/shoppers/certification.php

Certified shoppers can get more information on participating in these upcoming sessions, and read transcripts of past chats at http://www.MysteryShop.org/shoppers/resourcecenter/login.php