Mystery Shopper's Manual

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How to Take Photos of Your Food on Restaurant Mystery Shops

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More and more often, restaurant mystery shop assignments include a requirement that you photograph your food. Although it might seem that taking pictures of everything would out you as the mystery shopper, it doesn’t. In fact, so many people post pictures of everything they eat to their blogs, Facebook, Instagram, Twitter and Pinterest, that you will probably not be the only person taking photos.

If you are not used to photographing your food, here are a few tips to help you get better quality photos and look like your standard-issue social media junkie and not a mystery shopper.
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Too. Much. Email.

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Do you feel as though your email inbox is under siege with dozen or even hundreds of daily emails from mystery shopping companies? Ready to declare email bankruptcy and start over again with a new email address? Wait! You don’t have to take drastic measures. Here are a few tips you can use to get your mystery shopping email under control.

When you first started mystery shopping, you may have felt a little excited every time an email from a mystery shopping company showed up in your inbox. But after shopping for a while, and signing up with dozens of companies, the number of emails can be overwhelming. If you are a new shopper who is not yet at that point, this article is for you, too. Pay special attention to the section at the end about setting up email systems. These tips will keep you from becoming an email victim!

Let’s start with what you should NOT do: Continue Reading

Your Mystery Shopping Staycation

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Lots of people are cutting expenses, but still want to have a summer adventure. They may be choosing a “staycation” and having fun without leaving town, over a vacation involving trips far away from home. Mystery shopping can help you have a fun and rewarding staycation.

A mystery shopping staycation means working during your adventure—there are observations to make and reports to write—and you have to take your mystery shopping assignments seriously, even if you are thinking vacation. But you can have fun you might not be easily able to afford without mystery shopping. Here are a few ideas.Continue Reading

Mystery Shopper Reports and Opinion Questions

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Although most of the questions on secret shopping reports are objective, yes-or-no style questions, many reports include one or more questions that ask for your opinion. Examples include questions such as:

  • Based on the service you received today, would you have opened an account at this bank?
  • Based on the rental agent’s presentation, would you have rented an apartment here?
  • Would you return to this store/restaurant and spend your own money?

These questions call for your opinion, but a good answer requires that you back up your opinion with reasons and facts. Here are some examples of how to handle these types of questions.

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Give Yourself a Raise in Mystery Shopping

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With a traditional job your boss decides how much you will earn. As a mystery shopper, you have more control over your earnings because you decide which assignments you will do, how many shops you will take on and how you will get your work done. With a few simple changes you can increase your profits and your hourly rate.

Here are some ideas that can help you be a more successful mystery shopper and give yourself a raise.

Use your non-shopping time effectively. If you start out looking at some job boards, then end up spending an hour or two absentmindedly reading some posts on a forum, you are not using your time effectively. Limit or eliminate non-productive activities. Set a timer. Have a procedure for reviewing job postings so that you do not waste a lot of time looking at listings that are not a good fit for you.
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How Do Mystery Shopper Scammers Get Away With It?

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Every year, scammers take millions of dollars from unsuspecting victims who believe they are doing mystery shopper jobs. The scam is always the same. The bad guys send a forged check to the victim, get the victim to cash the check and wire most of the money away, then the victim is left holding the bag when the check is found to be worthless and the bank demands repayment of the money they received.

The victim usually wires the money to the bad guys, using Western Union or MoneyGram, so the obvious question is, why doesn’t law enforcement set up a sting and arrest the crooks when they go to pick up the cash? The scammers call the victims and give them a number to call, so why can’t the phone number be traced?
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Mystery Shopping On the Road

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A shopper asks:

I am getting ready to retire and my spouse and I want to hit the road and travel across the country. Is it possible to mystery shop while we are on the road? Anything we need to watch out for?

Sure, you can mystery shop on the road, whether you are on a one-week vacation, you regularly travel for your job, or you have become a permanent road warrior.

There are a few things you may have to do differently to make mystery shopping while traveling work for you. Here are some things to consider.
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Find Legitimate Secret Shopping Companies

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I often hear from people who want to become mystery shoppers, but do not know how to begin. It is actually simple, especially with all of the resources available through the Internet that enable you to easily find mystery shopping companies, complete applications and locate assignments.

The problem for many of these potential secret shoppers is that they are having trouble finding legitimate companies that do not charge shoppers to apply. Even many of the sites that claim that they will protect you from the scams are themselves scams. How do you know which companies and sites can be trusted?Continue Reading

Double Your Mystery Shopper Income

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One of the things I love about mystery shopping is that you can control how much you earn. As you gain experience, improve your skills and build relationships with schedulers, you will have many opportunities to do more and better shops. Here are some ideas about how to dramatically increase your income (perhaps even double it) no matter what stage of your mystery shopper career you are in.Continue Reading