As secret shoppers, we “check up” on employees to make sure they are following the policies and procedures set by their employers. But who checks up on us, to make sure we are doing our jobs properly?
Mystery shopping companies are (understandably) quiet when it comes to the procedures they have in place to verify mystery shop reports. There are always some shoppers who will try to game the system, so the less the companies say about how they check reports, the harder it is for lazy shoppers to cut corners and submit inaccurate reports without getting caught.
There are, however, some things that we know companies do to make sure reports are accurate. Some of these things may be done routinely to randomly selected reports, while others are more likely to occur when the mystery shopping provider or the client suspect a problem.Continue Reading