The following is a press release from the Mystery Shopping Providers Association:
According to a recent survey of more than 1,100 mystery shoppers, retail stores have not ramped up their level of customer service during the 2005 Holiday Shopping Season. More than 70 percent of mystery shoppers surveyed said they noticed either no difference or less helpfulness from store employees during the Holiday season in comparison with the rest of the year.Continue Reading
Take a look at the review of “The Mystery Shopper’s Manual” posted by Rhonda Bell at All Info About Mystery Shopping.
The Mystery Shopper’s Manual was voted Industry Book of the Year for the third consecutive year in an online poll of mystery shoppers by NCPMS.
Thanks to those who nominated the Manual and voted for it. It is always good to know that shoppers are getting value from my book!
From a press release today:
Speedmark Information Services is pleased to announce the merger with SG Marketing Group effective January 1, 2006.Continue Reading