Mystery Shopper's Manual

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Tips to Improve Your Memory

June 22, 2010 by Cathy Stucker Leave a Comment

On a mystery shopper job, there are dozens of details and vital bits of information that need to be collected in order to complete an accurate report. On some shops, it may be possible to make notes or use a digital recorder to capture the shop. However, no matter what, a good memory is an important asset to a mystery shopper.

Although tools such as digital recorders are useful, they are not infallible. Batteries die, switches get turned off, or other sounds interfere with what you want to hear on the recording. Recorders should be thought of as backup, not your primary means of getting and recalling the data needed for your reports. And because there are times when it is difficult or impossible to make notes without being observed it is critical to develop a good memory.

Here are some tips on developing memory skills that will not fail you:
Continue Reading

Forgot a Name – What Can I Do?

December 16, 2008 by Cathy Stucker 3 Comments

forgot.jpgQuestion from a mystery shopper:

I just completed a secret shop, but I have forgotten the name of the employee who assisted me. The report requires the name. What can I do?

Whenever there is a problem in completing a report, one option is to contact your scheduler and ask what you should do. For example, they may be able to accept a description of the employee instead of the name.

You may be able to salvage this situation on your own, though. If you did get the name, but just can not remember it, make an attempt to recall how you got the name. Was the employee wearing a name tag? Did she introduce herself? Did you overhear another employee call her by name? The more you can recall about how you got the name, the more likely you are to remember the name.

Still don’t have it?Continue Reading

Memory Improvement Exercises

January 11, 2008 by Cathy Stucker Leave a Comment

When mystery shopping we have to remember a lot of details. Names, conversations, times and more go in to producing a quality secret shop report.

To have a better mystery shopping experience, work on improving your observation and memory skills. There are many online games and exercises that you can enjoy while making your memory better. Here are some of my favorites:Continue Reading

Mystery Shopping Companies

Updated 4/20/18! Access my free curated list of more than 150 legitimate mystery shopping companies.

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