The Salisbury (North Carolina) Post reports that when employees of a Jersey Mike’s Subs were suspected of stealing cash, a secret shopper was sent in to do an integrity mystery shop to check it out. The secret shopper made a purchase with cash and observed that the employees did not ring up the sale and put the money into the register.
After further investigation, the sub shop has filed a report with local police. Arrests are expected in the case.
Although this mystery shop was done because the business was aware of a potential problem, sometimes the first indication of trouble comes when an integrity mystery shop identifies possible employee theft.
Integrity mystery shops are different from typical mystery shops in that instead of checking things such as cleanliness, courtesy and sales skills, they are done to verify that employees are behaving honestly.