The Salisbury (North Carolina) Post reports that when employees of a Jersey Mike’s Subs were suspected of stealing cash, a secret shopper was sent in to do an integrity mystery shop to check it out. The secret shopper made a purchase with cash and observed that the employees did not ring up the sale and put the money into the register.
After further investigation, the sub shop has filed a report with local police. Arrests are expected in the case.
Although this mystery shop was done because the business was aware of a potential problem, sometimes the first indication of trouble comes when an integrity mystery shop identifies possible employee theft.
Integrity mystery shops are different from typical mystery shops in that instead of checking things such as cleanliness, courtesy and sales skills, they are done to verify that employees are behaving honestly.
Continue Reading
As mystery shoppers, we are often asked to present a specific scenario, and we may have to “act” the part of a customer much different from ourselves. However, the mystery shoppers described in a recent story in the 
One of the most important things hospital employees can do to protect patients is to wash their hands before entering and leaving patients’ rooms. However, this simple task is often overlooked. Hospitals have admitted that employees only washed their hands about half of the time, and they knew it had to change.
Some of the most interesting mystery shopping stories come out of the U.K. We have seen news reports about 
Most people think of stores and restaurants when they think of mystery shopping clients. You know, “get paid to shop and eat.” There are many retail and restaurant chains that use mystery shopping, but it certainly does not stop there.
Telephone mystery shops involve calling a client location and interacting with one or more employees over the telephone. Sometimes the entire shop is conducted over the telephone, and in other cases the mystery shop includes both the call and an in-person visit.
Earlier this year, the American Medical Association took up the question of whether or not to endorse the use of 
