On Saturday, September 10, 2011, the Mystery Shopping Providers Association (MSPA) is bringing their Mystery Shopper Gold Certification Workshop to Dallas, Texas.
I will again be presenting the Gold Certification Workshop. The workshop includes participation in exercises designed to help shoppers practice their observation and reporting skills. In addition, participants have the opportunity to network with other shoppers and representatives from mystery shopping companies. Following attendance at the workshops, participants must pass an online examination before being awarded Gold Certification. Shoppers must be Silver Certified by the MSPA before registering for the Gold Workshop.
WHAT: Mystery Shopper Certification Workshop
WHO: Sponsored by the Mystery Shopping Providers Association (MSPA), presented by Cathy Stucker, author of “The Mystery Shopper’s Manual”
WHEN: Saturday, September 10, 2011, 9 a.m. – 4 p.m.
WHERE: Embassy Suites Dallas – Love Field, 3880 West Northwest Highway, Dallas, TX 75220
HOW TO REGISTER: Enrollment is limited. For more information, go to http://mysteryshop.org/shoppers/gold.php
WHO SHOULD ATTEND: Anyone who is currently a mystery shopper or is interested in becoming a mystery shopper.
Read what mystery shopping providers have to say about MSPA Certification:
The more than 400 member companies of the Mystery Shopping Providers Association (MSPA) recognize that mystery shoppers are professionals, therefore education and certification standards are necessary to maintain the highest levels of performance. The goal of the Gold Certification Workshop is to improve the quality of mystery shoppers, which helps the companies for which they are conducting service assessments and ultimately improves the experience of the end consumer. Being MSPA-gold certified indicates to companies that these mystery shoppers have been trained in the essentials of mystery shopping.