Having a good memory is useful when you are mystery shopping. There are many details to remember, such as names, times, what employees said to you, etc. The more details you can recall accurately, the more valuable your report will be and the more successful you will be. Here are some tips to help you remember more on your next mystery shop . . .
There are many memory techniques that can help you retain names and other details. If you are having a conversation with an employee, you might try using the employee’s name once or twice during the conversation, if you can do so naturally.
Some people are good at constructing rhymes that help them remember names and details. Others use associations. For example, you may be able to remember the associate’s name by thinking of someone else you know with the same name.
Try setting what you are trying to remember to music and playing the tune in your head. When I was a little girl, my mother set the Girl Scout Pledge to music, and wrote a song to help my troop memorize the Girl Scout Laws. To this day, I can recall the pledge and all ten laws because I remember the songs. When I want to remember the greeting an employee used, I often set it to music and let it run through my head.
Practice, practice, practice. The more you exercise your memory, the better it will become. The next time you are in a store, restaurant or other business, practice remembering the details you typically need to recall on a mystery shop. Try different memory techniques until you find the ones that work best for you.
Still can’t remember the details? A digital voice recorder is helpful.
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