One of the things many people believe about mystery shopping is that reports are often used to fire employees. In fact, employees may believe that secret shoppers have it as their goal to find bad things to put in their reports, and they arbitrarily add negative comments to mystery shop reports in order to “get” employees.

Employees may fear or resent secret shoppers because they think that if the shopper is in a bad mood and gives them a poor report, they could lose their jobs. You can see these ideas and attitudes on many of the employee sites that discuss mystery shopping.

So are employees correct? Are shoppers out to get them, and could they lose their jobs as a result?Continue Reading