David Agius, of The Sentry Marketing Group, answered some questions for us about mystery shopping for them. The Sentry Marketing Group provides mystery shopping and market research services to a wide range of industries. The company is a member of the Mystery Shopping Providers Association. Here is everything that you need to know:
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Coyle Hospitality Group – Mystery Shopping Company
Jim Coyle, president of Coyle Hospitality Group, recently took the time to answer some questions about mystery shopping for Coyle Hospitality. Founded in 1996, Coyle Hospitality Group provides mystery shopping and market research services exclusively for the global hospitality industry, including hotels, restaurants, spas, cruises and venues worldwide.
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SQM Mystery Shopping Company
Sensors Quality Management Inc. — SQM — is a mystery shopping company headquartered in Toronto, Ontario, Canada. They were founded in 1993, and they serve clients in a variety of industries in 40 countries around the world, including the United States.
SQM recently answered some questions about mystery shopping for them. Here is what they had to say.
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Melinda Brody and Company
Melinda Brody and Company is a video mystery shopping company based in Orlando, Florida. Melinda has provided sales training and mystery shopping services for new home builders all over the United States since 1986
Melinda Brody, President of Melinda Brody and Company, Inc, recently answered some questions about being a video mystery shopper for her company. Here is what she had to say: Continue Reading
Impact Marketing Mystery Shopping Company
Impact Marketing is a mystery shopping company based in Dallas, Texas. They have performed video mystery shopping for new home builders all over the United States since 1999.
Shana Cyr, VP of Sales for Impact Marketing, recently answered some questions about mystery shopping for them. Here is what she had to say:Continue Reading
What Do You Do When You Are Not Paid for a Mystery Shop?
Question from a mystery shopper:
I did a shop over 5 weeks ago and have not been paid. I have been in contact with the company and received a return email that they were going to investigate, but have not received a response.
How would you handle this?
Most of the time, shoppers are paid according to schedule for the mystery shops they complete. If you are not paid when expected, here are the steps you should follow.Continue Reading
Goodwin & Associates Mystery Shopping Company
Amy Melanson, Client Services Manager at Goodwin & Associates, along with the schedulers and editors at Goodwin, recently answered some questions about mystery shopping for them. Goodwin & Associates specializes in providing mystery shopping services to the hospitality industry, although they serve a variety of industries. The company is a member of the Mystery Shopping Providers Association.
Here is what Amy and the staff had to say about mystery shopping for Goodwin & Associates.Continue Reading
GfK Mystery Shopping Company
Ralph Fontaine of GfK Mystery Shopping recently answered some questions about mystery shopping for GfK. GfK has more than 15 years of global mystery shopping experience, covering over 2,000,000 mystery shops in markets including retail, wireless telecom, quick service restaurants, travel and transportation, petroleum/convenience stores, grocery, financial services, and automotive.
Here is what you need to know about being a secret shopper for GfK Mystery Shopping.
The Best Mystery Shopping Company
I have a list of 150 legitimate mystery shopping companies on my web site, and I get calls and emails all the time from new shoppers who want me to tell them which mystery shopping company is best. “I don’t want to apply to all of those companies. Can’t you just give me the names of a few companies that are best?”
Well, no, I can’t. The companies that I think are the best might be useless to you. Here are some of the things to consider when deciding which mystery shopping companies are the best for you.Continue Reading
Using Email Signature Files
Whenever you send email to a mystery shopping company, you should include identifying information that makes it clear who and where you are, as well as why you are writing. If you are contacting a scheduler with a question about a mystery shop assignment, you should also include the assignment number (if any), client name, location and due date.
You might be surprised how many emails mystery shopping companies receive from shoppers whom they can not identify. Or the scheduler may have to spend valuable time looking up the shopper to figure out who they are and what assignment they are emailing about.
An easy way to include your information is with a “signature” or “signature file.” Continue Reading