This is one in a series of posts on mystery shopper best practices.
This week we examine four points in the MSPA Code of Professional Standards and Ethics For Mystery Shoppers about mystery shopper professional conduct. All secret shoppers who achieve MSPA http://www.mspa-na.org/certification commit to uphold this code, and they are standards that all mystery shoppers, whether certified or not, should follow.
I will not contact a client directly without approval of the shopping company.
As mystery shoppers, our professional relationship is with the mystery shopping company, and the company has a relationship with the client. We do not have a relationship with the client, and should not insinuate ourselves into the mystery shopping provider’s client relationship.Continue Reading