Whether you are a brand new or experienced mystery shopper, proper preparation is a critical part of completing your assignments correctly.
Download and review the shop guidelines as soon as you receive the assignment. Even if you have done a particular shop many times, always read the guidelines and report form before doing the shop. Clients make changes from time to time.
Use a highlighter to identify key issues of the shop. If you have questions, this is the time to ask them. Don’t wait until the day the shop is due. Most companies prefer that you contact them by e-mail, but the shop guidelines will tell you the best way to contact them. Give your scheduler time to respond.
In rare situations, you may discover requirements that make it impossible for you to do the shop. If you have to cancel an assignment, do it immediately, but only if you have a good reason. One male shopper told of having to cancel an assignment because he didn’t think he could convince the employees that he was pregnant, a requirement of the shop. Because he immediately read the instructions, discovered he couldn’t do the shop as required, and notified his scheduler, the shop could be reassigned right away.Continue Reading