Question from a mystery shopper:
Do the employees who are mystery shopped read the reports submitted by shoppers? I sometimes return to shop the same location again, and I am concerned that employees will be able to figure out that I am the secret shopper if they have read the reports I wrote about past visits.
If they do read them, why would clients allow that? Doesn’t it make mystery shopping less valuable if the employees know exactly what was reported?
Many client companies do share mystery shop reports with the staff who were shopped. There are good reasons to do so.Continue Reading