Making and receiving personal or business calls during a mystery shop is a big no-no. Being on the phone can disrupt the flow of the mystery shop and cause you to miss important observations. However, there are ways your cell phone can help you on mystery shopper jobs.
The specific ways you may use a cell phone on a shop will depend on the shop requirements and guidelines. Never do anything that will look out of place or make it obvious that you are the shopper. Because it seems that everyone has cell phones and they use them everywhere, you can probably use your phone on many of the shops you do. Of course, if the guidelines say not to use your phone at all during the shop, you should follow the shop guidelines.
If you are not going to use your phone in one of the ways described here, it is best to turn it off completely or not take it with you.
Here are several ideas for how to use your phone on mystery shops.Continue Reading