As mystery shoppers, we are in the business of evaluating the service provided by waiters and other service providers.
Waiter Rant: Thanks for the Tip–Confessions of a Cynical Waiter, a new book by someone called “The Waiter,” (but since publication, identified as Steve Dublanica) tells the other side of the story: what happens behind the scenes at a restaurant and what waiters really think of the customers.
“Waiter Rant” is often wickedly funny, such as in the descriptions of the various types of tippers, or the 40 tips on how to be a good customer. Those tips include, “Do not snap your fingers to get the waiter’s attention. Remember, we have shears that cut through bone in the kitchen,” and “Never say, ‘I’m friends with the owner.’ Restaurant owners don’t have any friends.”Continue Reading